When Automations Aren't Enough: How We Scaled Airbnb Operations with SOPs and AI Workflows
I used to think I had this whole short-term rental thing dialed in. Two or three listings? Easy. Turno handled the cleanings, Airbnb's automated messages took care of the basics, quick replies covered the obvious questions. The system felt smart. It felt like leverage. And honestly, for a while, it was. Then I scaled. The phase where automations stop being enough Adding more properties didn't break anything in a single dramatic moment. It was small things, stacking. A guest asks a question t
